Salesforce: Message Snippets

• Message Snippets are reusable, pre-written messages that agents can insert into conversations with a single click. They help your team:

• Reply faster

• Stay consistent

• Use compliance-approved language across channels

Snippets created in Linq are available wherever you use Linq messaging, including the embedded Linq chat in Salesforce.

2. Using Message Snippets in a Conversation (Salesforce or Linq)

You can use snippets from:

• The Linq web/mobile app, or

• The Linq chat component embedded in Salesforce (Lead/Contact pages, Inbox, etc.)

Steps

1. Open a conversation

   • In Salesforce: open a Lead or Contact record and locate the Linq Chat component, then open the conversation thread.

   • 

2. Open the AI / Sparking menu

   • In the message composer, click the AI / Sparking button (the icon with the small group of stars ✨).

     

   • A menu will appear with options, including Use Message Snippet.

   • 

3. Insert a snippet

   • Click Use Message Snippet.

   • Select the snippet you want from the list or suggestions.

     

   • The snippet text will auto-fill into the input area.

   • Any supported variables (such as ) will be resolved if the contact has that data.

4. Create a snippet (optional)
   • Click manage snippets-this will send you to the browser to create a new snippet
     
   • Click new
     
   • Edit your snippet
     

5. Review and send

   • Edit the text if needed (to add context, personalize further, or adjust tone).

   • Click Send to deliver the message via the configured channel (e.g., iMessage/SMS through Linq).

Notes: 

• All snippets can be customized from the Linq App (browser, or mobile)