What is a Partner Success Manager?

How to Get Support at Linq

The right support path depends on your subscription level:

Linq One Users

• Get help via in-app chat or email.

• Our support team can assist with account questions and troubleshooting.

Larger Accounts

• Will be assigned a Partner Success Manager.

• Your PSM acts as your main point of contact for escalations, strategy, and ongoing support.

Linq Blue Users

• All Linq Blue accounts automatically include a dedicated PSM.

• Your PSM should have reached out during onboarding.

• If your account was transferred, your new PSM will also reach out.

• Missed those emails? No problem — here’s how to connect:

How to Reach Your Partner Success Manager?

1. Start with Support

   • Contact the support team through chat or email.

   • They can help directly or connect you with your PSM.

   • Inform support the details concerning your needs.

2. Request a Meeting

   • If you know your PSM but need to book time, support can provide their meeting link so you can easily schedule.

✅ Tip: Always start with support if you’re unsure — they’ll guide you to the right resource quickly.