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Linq Zero: Missed calls

What Is a Missed Call?      Screenshot 2025-12-30 at 12.53.55 PM

A missed call is any incoming call that rings but is never answered by a person.

A call is considered missed if any of the following happen:

  1. Rings until timeout with no pickup

    • The call rings for the full timeout period and no one answers.

  2. Caller hangs up before the call is answered

    • The caller hears one or more rings and hangs up at any time before pickup.

    • There is no minimum ring duration.

    • If the call rings for 1 second and the caller hangs up, it is still a missed call.

  3. Rings and then goes to voicemail without being answered

    • The call rings and no one answers.

    • The system sends the call to voicemail instead of a person answering.

    • Even if a voicemail is left, this is still counted as a missed call (the caller did not reach a person).

  4. Rings on multiple devices and none of them answer

    • The call is presented to several devices or users (team ring, round-robin, etc.).

    • If no device/user answers before timeout, hang-up, or voicemail, the call is missed.

Key point:
As long as the call rings and no human answers, it is a missed call, regardless of:

  • How long it rang, or

  • Whether it eventually went to voicemail.

What Does Not Count as a Missed Call?

The following are not considered missed calls:

  • A user answers the call.

  • An automated system answers and connects the caller to a person without the call being counted as “unanswered” by reporting rules (e.g., some IVR flows).

How Missed Calls Should Appear in Zero

This section describes expected behavior for reporting and UI.

Call categories

In Zero, calls are categorized so that:

  • All Calls

    How to Find Unanswered Calls in Linq App - Step 5

    • Includes every call, both:

      • Completed (answered by a user), and

      • Missed (any of the four scenarios in the definition above).

    • Calls that result in voicemail are included here as well.

  • Missed

    How to Find Unanswered Calls in Linq App - Step 0

    • Includes all calls that meet the missed call definition:

      • Rang until timeout with no pickup.

      • Caller hung up before answer (any ring duration).

      • Rang → went to voicemail without a human answer.

      • Rang on multiple devices and none answered.

How Missed Calls Should Appear in the Linq App

In the Linq app, calls should surface as follows:

  • Calls listHow to Find Unanswered Calls in Linq App - Step 3



    • Shows all calls, including:

      • Completed calls (answered by a user), and

      • Missed calls (by the same definition as above).

Quick Reference (Expected Behavior)

  • If a call rings and no human answers, it is a missed call.

  • This includes:

    • Timeouts

    • Caller hang-ups at any ring duration

    • Calls that route to voicemail without a person answering

    • Multi-device ring where nobody answers

  • In Zero:

    • All Calls → all calls

    • Missed → all missed calls per the definition

  • In the Linq app:

    • Calls → all missed + completed calls

    • Voicemails → shown within each relevant call’s details