Linq Blue Features in GoHighLevel
1. Messaging & Communication
| Feature | Description | Benefits |
|---|---|---|
| Native iMessage Support | Enables two-way iMessage conversations directly within GHL’s Conversations tab. | Messages send/receive as true P2P iMessages instead of A2P SMS (no "Stop to Opt Out"). |
| RCS / SMS Fallback | When iMessage isn’t available (Android or non-Apple device), messages auto-fallback to SMS or RCS. | Seamless delivery regardless of recipient’s device. |
| Message Thread Sync | All conversations sync between Linq App and GHL in real-time. | Teams can message from either platform. |
| Voice Memo Recording | From a “waveform” button inside GHL to send voice notes through iMessage. | Humanizes conversations and improves engagement. |
| Image & Video Sending | Supports various media (JPG, PNG, MP4) that renders richly on recipient's end. | Clean inline media delivery — no URL preview links. |
| Smart Number Assignment | Auto assigns contact to the phone number with the best response rate. | Balances load distribution amongst numbers and ensures contacts message the number they've been interacting with |
2. Inbound and Outbound Calling
| Feature | Description | Benefits |
|---|---|---|
| Inbound Call Routing | Routes inbound calls made to a Linq Blue number directly into GHL. | Customers can receive calls in-platform. |
| Outbound Verified Caller ID | Outgoing calls from GHL display your Linq Blue number. | Brand consistency and trust. |
| Call Recording | Automatically records inbound/outbound calls. | Stored within GHL → Conversations → Call Logs. |
| Phone Forwarding | Forwards calls to external numbers or users if unavailable. | Flexible routing (e.g., to LeadConnector or mobile). |
3. Automation Enhancements
| Feature | Description | Benefits |
|---|---|---|
| “Share Contact” Action | Allows GHL workflows to send your verified Linq Blue Contact Card to a lead. | Automatically “brands” your number in the recipient’s text inbox. |
| Native “Send IMessage” Action | Action in GHL that sends iMessages. | In addition to text, the action can send attachments either via files or URLs. |
| Workflow Triggers | Automate actions when: contact replies. | Enable drip campaigns, appointment reminders, or follow-ups. |
| Voice Memo Actions | Record and send short voice notes in an automated fashion. | Adds personalization to follow-up sequences. |
| Snapshots (Automation Templates) | Deploys prebuilt workflows, triggers, and automations from Linq. | Rapid rollout of Linq actions and triggers in existing workflows. |
4. CRM Sync & Admin Controls
| Feature | Description | Benefits |
|---|---|---|
| Contact Sync (Two-Way) | Contacts auto-sync between GHL and Linq. | Contacts calling or messaging Linq automatically populate across both platforms. |
| Conversation History Sync | Transfers message and call logs into CRM records. | Centralized customer history. |
| Sub-Account Integration | Each GHL sub-account connects to a unique Linq Blue line(s) | Supports agencies with multiple clients or brands. |
| Agency Admin Oversight | Full integration management via Linq App Admin → Integrations → GHL. | Control integrations, sync settings, and snapshots centrally. |
5. Reporting & Analytics
| Feature | Description | Benefits |
|---|---|---|
| Message Health Dashboard | View message volume, throttles, and delivery metrics. | Monitors phone line health. |
| Response Rate Tracking | Calculates engagement rate over 24 hours, 7 days, 30 days, or custom ranges. | Gives visibility into engagement and ROI |