Hubspot Integration: Features with Linq Blue
Key Features
1️⃣ Calling & Voice Features
| Feature | Description |
|---|---|
| Click-to-Call from HubSpot | Start calls directly from contact records using your Linq Blue number. |
| Automatic Call Logging | Every inbound and outbound call is logged in HubSpot with time, duration, and direction. |
| Call Recording | Record and replay calls for training, QA, or compliance. |
| Playback in HubSpot | Listen to recordings directly within the contact activity timeline. |
| Call Outcome Tagging | Mark each call outcome (“Connected,” “No Answer,” “Left Voicemail,” etc.) for reporting accuracy. |
2️⃣ Messaging & iMessage Features
| Feature | Description |
|---|---|
| Two-Way iMessage & SMS | Send and receive messages through your Linq Blue number right in HubSpot. |
| Thread Logging | Text and iMessage conversations automatically appear as activities under each contact. |
| Media Support | Send images and short videos (JPG, PNG, MP4) directly from HubSpot. |
| Voice Memo Integration | Record and send short audio messages through iMessage. |
3️⃣ Contact & CRM Sync
| Feature | Description |
|---|---|
| Two-Way Contact Sync | New or updated contacts automatically sync between HubSpot CRM and Linq. |
| Automatic Contact Creation | Unknown inbound callers create new HubSpot contacts with captured metadata. |
| Timeline Activity Sync | Calls, messages, and notes appear in chronological order on the HubSpot contact timeline. |
| Note Syncing | Notes written in Linq App sync back to HubSpot and vice versa. |
| Deal Association | Activities automatically attach to open deals associated with a contact. |
| User Mapping | Each HubSpot user maps to a corresponding Linq Blue line for accurate ownership. |
4️⃣ Workflow & Automation Support
| Automation | Description |
|---|---|
| Workflow Triggers | Initiate HubSpot workflows when calls complete, messages are sent, or responses are received. |
| Follow-Up Tasks | Automatically create follow-up tasks or reminders after specific outcomes. |
| Conditional Messaging | Send personalized iMessages based on contact property values (e.g., lifecycle stage, region). |
| Appointment Reminders | Send text or iMessage reminders before scheduled meetings. |
| Pipeline Automation | Advance deal stages automatically when call outcomes are “Connected” or “Qualified.” |
| Custom Properties Sync | Store line ID, call duration, device type, and response rate for reporting or triggers. |
5️⃣ Reporting & Analytics
| Metric | Description |
|---|---|
| Call Volume Reports | Track total inbound and outbound calls by user or team. |
| Call Duration Insights | View average talk time to measure productivity. |
| Activity Dashboard | Visualize calls, messages, and notes logged in HubSpot. |
| Recording Access Logs | Audit which calls were recorded, duration, and playback history. |
6️⃣ Compliance & Recording Management
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Always follow regional and state recording laws.
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Recordings are stored securely and accessible within HubSpot for authorized users.
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Removing a HubSpot activity does not delete the corresponding recording from storage.
Daily Use & Best Practices
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Use text-before-call when possible:
“Hey, this is [Name] — I’m about to give you a quick call.”
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Record notes immediately after each call for visibility.