Skip to content
English
Go to linqapp.com
  • There are no suggestions because the search field is empty.

How to navigate Integrations

Purpose

The Integrations section in the Linq Admin Dashboard allows you to connect Linq to external applications such as CRMs, HR systems, and SSO providers. This ensures that contact data, calls, voicemails, and messages flow seamlessly between Linq and your existing tech stack.

Location

From the Admin Dashboard, use the left-hand column and click Integrations.
Here you can:

  • View current integrations

  • Configure existing integrations

  • Add new integrations

Supported Integrations

CRM

Used to connect Linq with your Customer Relationship Management (CRM) system.
Currently supported:

  • Salesforce

  • GoHighLevel (Linq Blue)

  • HubSpot

  • Zapier
  • Resimpli
  • Pipedrive
  • FollowUpBoss

Create New

  • Select from available integrations.

  • Click to begin setup.

  • You’ll be prompted to sign in to the integration application for authentication.

Managing Existing Integrations

Once connected, integrations display in your dashboard with the following options:

Configure

  • Account details: View location ID and connection status.

  • Sync settings:

    • Contacts → Syncs contact details (name, email, phone, notes, tags, custom questions) from Linq into your CRM.

    • Calls → Logs call activity (outbound and inbound) from Linq into CRM records.

    • Voicemail → Captures voicemail activity and attaches it to the corresponding CRM contact. 

  • Advanced sync settings (toggle on/off):

    • Log calls → Records all calls made or received in Linq into your CRM.

    • Add call recording → Attaches the audio file of the call recording to the CRM record.

    • Log answered/unanswered calls → Tracks whether each call was picked up or missed in the CRM.

    • Voicemails → Logs voicemails left or received through Linq into the CRM contact record.

    • SMS logging → Captures text messages (sent or received) and stores them in the CRM timeline.

    • Email notifications → Sends email alerts for key integration events (e.g., failed sync, missed call).

Contact Mapping

Defines how data captured in Linq syncs into your CRM.

  • Linq Field: The data field in Linq (e.g., name, email, phone, custom questions, notes, tags).

  • CRM Field: The target field in your CRM (e.g., Salesforce Lead field, HubSpot property).

This ensures all contact info and activity from Linq (pages, forms, scans, Blue messages, etc.) lands in the correct spot inside your CRM records.

Team Access

Choose which teams in your organization can use the integration.

Logs

View all past interactions with the integration:

  • Method → The type of request made to the integration (e.g., GET, POST, PUT, DELETE). Shows what action Linq attempted.

  • URL → The destination endpoint where the request was sent (e.g., your CRM’s API URL).

  • Status → The response code from the integration (e.g., 200 = success, 400/500 = error). Indicates if the request worked.

  • Source → Where in Linq the request originated (e.g., contact form submission, call log, Blue message).

  • Date → The timestamp of when the request was sent, so you can track activity over time.


Send Test

Send a test message through the integration to confirm:

  • Connection is stable

  • Workflows are functioning correctly

Other Integration Options

SSO (Single Sign-On)

For large corporations, SSO allows employees to log in with their corporate identity provider (Okta, Azure AD, etc.) for streamlined access.

HR Integration

Connect HR software to sync team member information into Linq.

Email Signature

Create and save standardized email signatures for organizational consistency.

Summary

The Integrations tab in the Linq Admin Dashboard centralizes all external connections. Whether you are syncing contacts with a CRM, configuring team access via HR tools, or setting up SSO, this section ensures smooth connectivity between Linq and the systems your organization already uses.