How do I reassign a product?

🪪 Managing Linq Products & Reassigning Pages

Overview

Each Linq product (card, tag, bracelet, badge, hub, etc.) can be linked (or “paired”) to a specific Linq Page.
The Manage Product screen lets you view which page a product currently points to, unpair it, or reassign it to another user or page within your organization.

Accessing Product Management

Go to your Linq Dashboard.
Click Products from the left-hand menu.
Select the product you’d like to manage.
You’ll see the Manage Product view, showing:
- Product image and type
- Product name
- Assigned page link
- Owner name and organization

🔄 Reassigning a Product to Another Page

If a user leaves the company, switches roles, or needs their product redirected to a new profile:

Scroll to “Reassign to Another Page.”
Use the Search Pages bar to find the target page or user.
- You can search by name, email, or page URL.
Click the new page you want the product to point to.
Linq will confirm the reassignment instantly.
The product is now linked to the new page — no reactivation required.

🧹 Unpairing a Product

If you need to completely remove the product’s connection (without reassigning it yet):

Click Unpair Product.
Confirm the action in the pop-up.
The product will become unassigned and available for pairing again.
The product can then be reassigned later by an admin or the same user.

🔒 Only admins and owners of the product’s organization can unpair or reassign products.

🗑️ Deleting a Product

Use Delete Product only if the product is permanently decommissioned or no longer usable (e.g., damaged or lost).

It will remove all link associations and product metadata.
The product will no longer appear in your organization’s dashboard.

💡 Best Practices

Scenario	Recommended Action
Employee leaving the company	Reassign product to another active user
Product mislinked or testing setup	Unpair and reassign
Product lost or damaged	Delete the product
Organization rebranding	Rename page and keep same product link

🔍 Notes & Permissions

Admins can manage all products within their organization.
Members can only view or unpair their own assigned products.
Reassignment is limited to pages within the same organization.
NFC and QR links update automatically — no reprinting or re-encoding required.

Troubleshooting

Issue	Solution
Product not appearing in dashboard	Ensure it’s activated under the correct organization.
“Unpair” or “Delete” button grayed out	You may not have admin rights. Contact your org admin.
Reassigned product still showing old page	Try refreshing the app or clearing cache — the update propagates instantly but may require a refresh.
QR code still points to old user	QR codes are dynamically linked; if issue persists, contact Linq Support for link refresh.