Inside a Linq Phone Call

When you’re on a call using your Linq Phone number inside the Linq app, you have several in-call options to help you stay organized and capture important context in real time.

In-Call Options Overview

While you’re on a call, you’ll see a call options menu with the following actions:

Add a Tag
Add a Note
Speaker Phone
Mute
Dial Pad / Add a Call

Each one is explained below.

Add a Tag

Use Add a Tag to label the call for quick filtering and reporting later.

Common ways to use tags:

Call type: Demo, Support, Follow-up, Onboarding
Outcome: Closed Won, No Show, Reschedule
Topic: Billing, Technical, Training

This helps your team quickly understand what the call was about without listening to a recording or reading long notes.

Add a Note

Add a Note lets you capture important details while you’re still on the call.

You can use notes for:

Key pain points or goals the caller mentioned
Action items or next steps
Commitments (“Send proposal by Friday,” “Follow up after launch,” etc.)

Notes stay attached to the call and contact, so anyone on your team can see the context later.

Speaker Phone

Tap Speaker to:

Put the call on speaker so you can be hands-free
Take notes or look at other information in the app while talking

Tap it again to return the call to your phone’s earpiece.

Mute

Use Mute to temporarily silence your microphone.

Helpful when you’re conferring with a colleague in the room
Reduces background noise while you check something on your end

Tap again to unmute and continue the conversation.

Dial Pad / Add a Call

The Dial Pad option lets you:

Enter numbers during the call (for example, to navigate IVRs or conference bridges)
Add another number to the call, if supported, to bring in a third party

This is especially useful when:

Joining another conference line
Calling a colleague or supervisor into the conversation
Navigating automated menus without leaving the Linq Phone call screen