My product shows a profile that isn't mine.
Scanning a Linq product and it's pulling a page that isn't yours? Don't worry - it's an easy fix.
The Support team at Linq can help with this issue. The quickest way to help is for you to email us (contact@linqapp.com) with a description of your issue and a photo of the QR code on the product in question. Be sure to let us know whether this product came to you connected to this account out of the box, or if you know the person on the page it is connected to.
It is possible that a card has a duplicated UID code programmed on it from our manufacturer or the product was activated by the first person you allowed to scan it. However, if you never activated the product and let someone scan it, they could have accidentally completed the activation. Our Support team can use the QR code on the product to find this profile and disconnect the card from it. If the product has a duplicated UID programmed, we will need to replace the product all together (free of charge).
Please email or send a chat with a clear picture of this QR code on the product, and we will do our best to work with you and figure out which situation applies. We are happy to do this if you need a replacement for a duplicated UID card!