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HubSpot Integration

🧰 Requirements

  • Active Linq One subscription

  • HubSpot account with admin or integration permissions

🧭 How to Connect Linq to HubSpot

  1. Open your Linq App or Web Dashboard

    →Navigate to Integrations under your admin dashboard, click integrations, then create.

  2. Select “HubSpot” from the list of available integrations.

  3. Sign in with your HubSpot account
    → You’ll be redirected to HubSpot’s secure login screen.

  4. Authorize the connection
    → Review permissions and confirm the integration request.

  5. Connection Confirmed!
    → You’ll see HubSpot listed under your active integrations.
    → Your contacts and new Linq interactions will now sync automatically.

👀 Overview of Sync Settings

The Linq ↔ HubSpot integration provides two-way synchronization between your CRM and Linq activity. This ensures your contacts, calls, SMS, and email interactions stay perfectly aligned between both platforms.

When your HubSpot connection shows Status: ACTIVE, Linq automatically keeps all enabled sync channels up to date.

⚙️ Main Sync Options

Each option under Sync determines which data types flow between Linq and HubSpot.

Setting Description
2-Way Sync Contact Details Keeps contact fields (name, phone, email, company, etc.) identical between Linq and HubSpot. Changes in one platform update the other automatically.
Sync Contacts Pushes new contacts collected in Linq (e.g., via Lead Forms, page scans) to HubSpot. Also pulls HubSpot contacts into Linq when applicable.
Sync Calls and Voicemails Logs all calls and voicemail events in HubSpot, attaching them to the correct contact record.
Sync SMS Messages Adds inbound and outbound SMS messages as activities within HubSpot contact timelines.
Sync Email Messages Captures Linq-sent or received emails and displays them in HubSpot as logged communications.

⚡ Advanced Sync Settings

Use the Advanced Sync Settings panel on the right to refine what’s logged in HubSpot.

Option What It Does
Log calls and texts against deals When a contact is tied to an active deal, calls and texts appear under that deal’s activity timeline.
Add call recording links to Call details Embeds a direct playback link to each recorded call within HubSpot’s call record.
Log outgoing answered calls Automatically logs outbound calls that connect successfully.
Log outgoing unanswered calls Logs missed or declined outbound calls for audit visibility.
Log incoming answered calls Logs inbound calls you or your team answered.
Log incoming unanswered calls Logs missed incoming calls, helping track customer responsiveness.
Log outgoing voicemails Records when a voicemail was left on a contact’s number.
Log incoming SMS / outgoing SMS Syncs all text conversations to the HubSpot activity feed.
Log email open events Adds open tracking metrics for emails sent via Linq, showing when recipients engage.

💡 Tip: You can toggle each setting individually to fine-tune which events appear in HubSpot.

🗑️ Deleting the Integration

Selecting Delete Integration immediately disables the connection and all workflows dependent on it.

⚠️ Warning: This action is irreversible. Any HubSpot automations using Linq data will stop running until the integration is re-established.


💡 Tip

If you ever disconnect HubSpot and reconnect later, Linq will automatically re-sync your most recent data to ensure your CRM stays aligned.