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Admin Dashboard-Linq Phone

Linq Phone: Complete Admin Guide

Linq Phone brings calling, texting, voicemail, and team-wide phone management into one centralized dashboard. This guide walks through everything admins can do—from assigning numbers to monitoring conversations, reviewing call recordings, and managing call routing for the entire organization.

Overview

Linq Phone gives your team a dedicated work number with full visibility and management tools for administrators.

With Linq Phone, admins can:

  • View every team member’s calls, messages, and voicemails

  • Assign or reassign work numbers

  • Create forwarding rules for individuals or the entire org

  • Review call recordings and voicemail transcripts

  • Sync contacts and activity into CRMs like HubSpot or GoHighLevel

  • Add new phone numbers to the organization

This guide covers every feature in the admin dashboard.

Linq Phone Dashboard

When you open Phone from the admin navigation, you’ll see three main sections:

Pulse

High-level activity cards showing:

  • Calls

  • Messages

  • Voicemails

  • Trends over selected time ranges (1D, 1W, 1M, 3M, 1Y, custom)

These cards help admins understand usage patterns at a glance.

Team Inboxes

View all work phone activity for every user in your organization.

Manage Numbers

Assign, unassign, and configure work numbers.

Call Forwarding

Create custom routing rules for individuals or teams.

📥 Team Inboxes

Team Inboxes allow an admin to view the full communication history for any user.

You can browse by:

  • Messages

  • Calls

  • Voicemails

Clicking View Inbox opens that user’s workspace.

User Inbox Breakdown

Each inbox is divided into three areas:

1. Left Sidebar — Thread List

Displays all recent:

  • Text message conversations

  • Call history

  • Voicemails

Threads include timestamps and quick previews.

2. Middle Panel — Interaction Details

Shows the full content of the selected interaction:

  • Message threads

  • Call playback

  • Voicemail playback

  • Voicemail transcription

  • Call transcription (when available)

Admins can listen to recordings with:

  • Play/Pause

  • 15-second skip

  • Audio speed control

  • Download option

3. Right Panel — Contact Profile

Each contact includes:

  • Name, photo, and employment details (if known)

  • Call / message / email / info icons

  • Recent activity timeline

  • Notes

  • Tags

  • CRM sync history

👥 Action Menu: Manage Contact

From any thread, admins can manage the associated contact.

Available actions:

  • Edit Contact Information

  • Set Contact Reminder

  • Add Note

  • Send to Integration (HubSpot, GHL, Salesforce)

  • Enrich Contact

  • Invite to Linq

  • Download Contact File

  • Make Contact Public

  • Delete Contact

All updates are saved instantly and will sync based on your CRM integration.

Call Playback & Transcription

When you click on a call entry:

  • A full call timeline appears

  • You can listen to the call audio

  • Transcriptions appear when available

  • CRM sync notes are displayed

If transcription isn’t available, a message explains why (e.g., recording was turned on after the call).

Voicemail Details

Voicemail entries include:

  • Full voicemail transcription

  • Caller identity

  • Caller profile on the right

  • Recent CRM sync events

  • Notes and tags

  • Playback controls

  • Download option

Admins can respond directly from this screen via call, text, or email.

Managing Phone Numbers

Go to Phone → Numbers to manage all work numbers in your organization.

You’ll see a table with:

  • Phone number

  • Assigned user

  • Assigned team

  • Availability status (e.g., AVAILABLE, assigned, unassigned)

Clicking a number opens the Manage Work Number panel.

Manage Work Number Panel

Here admins can:

1. Set Up Call Forwarding

Create rules so calls route to another user based on your preferences.

2. Unpair Number

Detaches the number from its current user.

3. Reassign Users

Instantly change which user a number belongs to.

Adding New Phone Numbers

Click Add Number to purchase or provision additional work numbers.

The Add Numbers modal displays:

  • Current credit balance

  • Quantity selector

  • Area code preferences

  • Confirmation button

If you are low or negative on credits, you may need to add seats to your Linq subscription first. (Only available for Linq One. Linq Blue subscribers should reach out to their Partner Success Manager.)

Call Forwarding Rules

The Call Forwarding screen supports complex routing setups.

Admins can:

  • Add forwarding rules

  • Route from one user → another

  • Create multi-step routing chains

  • Add start & end dates for temporary routing

  • Remove or reorder rules

Common use cases:

  • Out-of-office forwarding

  • After-hours routing

  • Team escalations

  • Temporary coverage during leave